Retail Sales to Consumers: Your Statutory Rights.
If you are returning an item because of an error on our part or because it is defective, we will be happy to refund the delivery charges incurred in sending the item to you and your costs in returning it to us.
By law, you also have the right to withdraw from your purchase of an item within seven working days of the day after the date the item is delivered to you. This applies to all of our products. To cancel your purchase under this cooling-off period, please fill out the delivery slip that accompanies your items, giving the reason for the return as "contract cancellation." Please package the relevant item securely and send it to us with the
delivery slip so that we receive it within seven working days of the day after the date that the item was delivered to you. The return address was included with the delivered goods.
For your protection, we recommend that you use a recorded-delivery service.
Please note that you will be responsible for the costs of returning the goods to us unless we delivered the item to you in error, or if the item is faulty. If we do not receive the item back from you with the delivery slip, we may arrange for collection of the item from your residence at your cost.
You should be aware that once we begin the delivery process you will not be able to cancel any contract you have with us for additional services carried out by us. As soon as we receive notice of your cancellation of this order, we will refund the relevant part of the purchase price for that item together with the item's normal carriage charge to you. We cannot refund any priority, express or courier component of the postage charge.
Please note that these rights apply to retail sales to consumers only.
Terms and Conditions for Businesses
Any contract between Mercot and the Customer shall be subject to these Conditions which shall override any other terms and conditions of trading.
Mercot Ltd. shall sell and the Customer shall purchase the goods in accordance with any written quotation of Mercot Ltd. which is accepted by the Customer, or any written order of the Customer which is accepted by Mercot Ltd.
No variation to these Conditions shall be binding unless agreed in writing between the authorised representatives of the Customer and Mercot Ltd.
Any advice or recommendation given by Mercot Ltd. or its employees or agents to the Customer or its employees or agents which is not confirmed in writing by Mercot Ltd. is entirely at the Customer’s own risk, and accordingly Mercot Ltd. shall not be liable for any such advice or recommendation which is not so confirmed.
Until Mercot Ltd. has received full payment for the goods the title to and property in the goods shall remain vested in Mercot Ltd. notwithstanding the delivery of the same and the passing of the risk therein.
Mercot Ltd. may at any time and from time to time until the property in the goods has passed to the Customer require the goods to be returned to it after payment has become due and if this requirement is not immediately complied with may recover and if thought fit sell the goods and any such return or recovery shall be without prejudice to the obligation of the Customer to purchase or pay for the goods. For the purpose of exercising its rights under this sub-clause Mercot Ltd. shall be entitled to free and unrestricted entry to the Customer’s premises and all other locations where the goods are situated.
Our full terms and conditions of business are available on request.